If you've visited our website recently, you probably thought, "Am I at the right place?"
Yes, you are.
A couple of weeks ago, we quietly launched our brand new website. This week, we're yelling it from the rooftops.
For years, our old system held us back from serving our customers to the best of our ability. We outgrew it and desperately needed a drastic change.
We've been working on this project behind-the-scenes for a little over a year now. Every department in our company has spent countless hours learning a new way of doing things. And while, admittedly, it's been challenging at times, it has been so worth it.
We're proud to offer you a website — and an experience — that's now clean, simple and more intuitive than ever.
This website is for you, our loyal, amazing customers.
Besides a brighter, modern and more inviting look, here's what you'll notice when you visit the completely redesigned Magnets USA home:
If you haven't explored our new site yet, we hope you will soon! And please remember, though we have trained for months on this system, we are humans who will meet challenges from time to time. We hope you'll continue to be patient with us, and please give us a call if you encounter any issues — we'll take care of it person-to-person.
If you've ever seen or gifted our Ice Cream Paddle & Serving Spoon, we want you know there's an amazing story behind it...
Meet Patsy Oakley, a real estate agent with RE/MAX Associates in San Antonio, Texas. Forty years ago, her mentor — and the woman who encouraged her to become an agent — gave her an ice cream paddle. It was branded with her name and boasted a wooden handle.
"For 40 years, I have looked in the drawer, seen Bonnie's name, and thought about her," Patsy told us in a recent interview.
When Magnets USA Founder Dale Turner heard Patsy's story at a trade show in 2016, he was inspired. So much so that he set off on creating a similar ice cream paddle for LifeLong Gifts, our boutique of high-quality, engraved gifts.
"Having Dale there as customer service shows that he really cares and that he really stands behind his products. It makes me proud to know that he heard my story and he took the initiative to develop something."
These days, our Ice Cream Paddle is Patsy's go-to gift.
"If Bonnie gave me something 40 years ago, and I’m still hanging onto it, then what a wonderful gift it is for me to give to my clients," Patsy says.
"Everyone has loved the ice cream scoop because of the design and quality. There’s just something about when they pick it up, and they scoop out ice cream for themselves, or their children or their grandchildren ... it’s just a great gift that's always right there in front of them."
But for Patsy, her new ice cream scoop is more than a memorable client gift. It's a tribute to her mentor Bonnie, who passed away last summer.
"Bonnie was my dearest friend and this is her legacy," Patsy says. "Whenever I use my ice cream scoop or give it to a client, it helps me to remember Bonnie."
Patsy's late mentor, Bonnie Armstrong