This week, get to know Graphics Manager Susan Gordon and Heywood Thomas, our customer experience supervisor. Susan manages a staff of eight professional designers, one proofreader and two pressmen. Together, this creative team heads all product designs, customer proofs and printing. Heywood — one of the first smiling faces you'll see when you come visit us — works with clients who have custom artwork and specific design requests. She's also the mastermind behind our annual multi-family yard and bake sale (this year, all proceeds benefited the MDA and St. Jude Children's Research Hospital). Susan Gordon ![]() How long have you been with Magnets USA? 463 weeks, two hours, 53 minutes … give or take a few seconds. What’s the best part of the job? I work with a wonderful and talented team. What’s your idea of a perfect day? Going to Rural Retreat, Virginia — a.k.a. “home” — with my family. What’s the furthest place you’ve traveled? Panama. The country, not the U.S. city. If you could ask your future self one question, what would it be? "What would you change about your life?" Heywood Thomas ![]() How long have you been with Magnets USA? A little over two years. What's the best part of the job? Working with all departments — as well as the clients — to ensure the best results. What's your favorite childhood memory? My family owned a Christmas tree farm, and I loved working all year and selling them at Christmas. I still enjoy the smell of sawdust and chainsaw fuel. What's your idea of perfect getaway? I like being outside and in the sunshine. So a nice remote beach or camping area is ideal for me. What's your favorite local restaurant? Burger in the Square. Nothing like a good burger!
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